Pricing Policy
At Patil Biotech Pvt. Ltd., we value the trust you place in us. Therefore, we are committed to maintaining the highest standards of security, transparency, and protection of customer information. Please read the following Privacy Policy carefully to understand how we collect, use, and safeguard your information.
Note
Our Privacy Policy may be updated from time to time without prior notice. We encourage you to review this page periodically to stay informed about any changes.
By accessing or using this Website, you agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms stated herein, please do not use or access our Website.
By using this Website, you expressly consent to the collection, use, storage, and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy forms an integral part of our Terms of Use.
1. Collection of Personally Identifiable Information and Other Information
When you use our Website, we may collect and store personal information provided by you from time to time. Our primary objective is to provide you with a safe, efficient, smooth, and customized experience.
This information enables us to:
- Provide services and features tailored to your needs.
- Improve website functionality and user experience.
- Process orders and inquiries efficiently.
- Enhance security and prevent fraud.
You may browse our Website without revealing your identity or personal information. However, certain services such as product inquiries, dealer registrations, contact forms, newsletter subscriptions, and online purchases may require you to provide personal information.
Personal information may include:
- Name
- Mobile Number
- Email Address
- Postal Address
- Billing and Shipping Information
- Farm or Business Details
- GST Information (where applicable)
- Payment Information
We may automatically collect information regarding your interaction with our website, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Referring Website
- Pages Visited
- Time Spent on Website
- Clickstream Data
This information is used for internal research, analytics, website optimization, and improving user experience.
Cookies
We use cookies and similar technologies to:
- Analyze website traffic and usage patterns.
- Improve website performance.
- Measure promotional effectiveness.
- Enhance trust and security.
Cookies are small files stored on your device that help us recognize returning visitors and personalize their experience.
You may choose to disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.
Third-party service providers may also place cookies on our Website. Patil Biotech does not control the use of cookies by such third parties.
Transaction Information
If you purchase products through our Website, we may collect information related to:
- Purchase history
- Billing and shipping addresses
- Payment transaction details
- Order fulfillment information
Communications
If you contact us via email, forms, WhatsApp, telephone, social media, or other communication channels, we may retain records of such communications to assist with customer support, dispute resolution, and service improvement.
2. Use of Your Information
We use the information collected from you for the following purposes:
- Processing orders and transactions
- Providing customer support
- Responding to inquiries and requests
- Delivering products and services
- Sending order updates and notifications
- Improving our products and services
- Conducting market research and analytics
- Preventing fraud and unauthorized activities
- Enforcing our Terms and Conditions
- Complying with legal obligations
We may also use your contact information to provide:
- Product updates
- Agricultural advisory services
- Promotional offers
- Newsletters
- Event invitations
You may opt out of marketing communications at any time.
Demographic and Profile Data
We may analyze demographic and profile data to better understand customer preferences and improve our product offerings, website experience, and marketing efforts.
IP Address Information
Your IP address may be used to:
- Diagnose technical issues
- Administer the Website
- Improve website security
- Generate aggregated demographic information
Surveys
From time to time, we may invite users to participate in surveys. Participation is voluntary. Information collected through surveys may be used to improve our products, services, and customer experience.
3. Sharing of Personal Information
Patil Biotech does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
We may share information with:
- Group companies and affiliated entities
- Logistics and delivery partners
- Payment gateway providers
- Technology service providers
- Marketing and communication service providers
- Government authorities and regulatory agencies where required by law
We may disclose personal information if required to:
- Comply with legal obligations
- Respond to court orders or lawful requests
- Protect our rights, property, and safety
- Prevent fraud and misuse of our services
- Enforce our Terms of Use and Privacy Policy
In the event of a merger, acquisition, restructuring, or transfer of assets, personal information may be transferred to the successor entity, subject to applicable privacy protections.
4. Links to Other Websites
Our Website may contain links to third-party websites.
Patil Biotech is not responsible for the privacy practices, content, or policies of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.
5. Security Precautions
We maintain appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, misuse, or destruction.
Whenever sensitive information is transmitted through our Website, we utilize secure technologies and industry-standard security measures.
While we strive to protect your personal information, no internet transmission or electronic storage method can be guaranteed to be 100% secure.
6. Your Consent
By using this Website and providing your information, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.
If we make changes to this Privacy Policy, we will post the revised version on this page so that you remain informed about the information we collect, how we use it, and under what circumstances it may be disclosed.
Website Analytics and Advertising
We may use third-party analytics and advertising tools, including services such as Google Analytics, Meta Pixel, Microsoft Clarity, Microsoft Advertising, and similar technologies to better understand user behavior and improve our Website and services.
These technologies may collect information regarding:
- User interactions
- Website usage patterns
- Session recordings
- Heatmaps
- Device information
- Advertising effectiveness
Such information is used solely for website optimization, customer experience improvement, security, analytics, and marketing purposes.
7. Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable rules, the details of our Grievance Officer are as follows:
Patil Biotech Pvt. Ltd.
Jalgaon, Maharashtra, India - 425001
📞 Phone: +91 7507775355
📧 Email: info@patilbiotech.com
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM
8. Questions or Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Patil Biotech Pvt. Ltd.
📍 Jalgaon, Maharashtra, India - 425001
📧 Email: info@patilbiotech.com
📞 Phone: +91 7507775355
🌐 Website: www.patilbiotech.co.in
We will make reasonable efforts to address your concerns promptly and in accordance with applicable laws.
